Need help with mobile connection issue

Help Mobile Automation
3

@shrikrushna.bhoi ,

It looks like your laptop is not detecting your mobile device via ADB (Android Debug Bridge). Here are some troubleshooting steps to resolve this issue:

1. Check USB Connection

  • Use a different USB cable (preferably an original or high-quality data cable).
  • Try connecting to a different USB port on your laptop.
  • Avoid using USB hubs; connect directly to your laptop’s port.

2. Enable USB Debugging on Your Phone

  1. On your phone, go to Settings > About Phone.
  2. Tap Build Number 7 times to enable Developer Options.
  3. Go to Settings > Developer Options and enable USB Debugging.
  4. Set USB Configuration to File Transfer (MTP) or PTP instead of Charging Only.

3. Verify ADB is Installed Properly

  • Open Command Prompt and type:

sh

CopyEdit

adb version

If ADB is not recognized, reinstall ADB drivers or platform-tools.

4. Restart ADB Server

  • Run the following commands in Command Prompt:

sh

CopyEdit

adb kill-server
adb start-server
adb devices

5. Check for Unauthorized Device

  • When connecting your phone, check for a pop-up on your phone asking to authorize USB Debugging.
  • Tap “Allow” or “Always allow from this computer.”

6. Install or Update USB Drivers

  • If using Windows, update or reinstall your phone’s USB drivers:
    • Download OEM USB drivers from your phone manufacturer’s website.
    • Install Google’s USB driver (for Nexus/Pixel devices).
    • If using Samsung, install Samsung USB Drivers.
  • If using Mac/Linux, install ADB via Homebrew (brew install android-platform-tools) or package manager.

7. Check Device in Device Manager (Windows)

  1. Open Device Manager (devmgmt.msc).
  2. Look under “Android Device” or “Portable Devices”.
  3. If you see “Unknown Device” or a yellow warning sign, right-click and update/install the driver.

8. Try a Different Laptop or OS

  • If possible, check if the phone is detected on another computer.
  • Try using Linux or Mac to see if ADB works there.

Let me know what you’ve tried, and we can dig deeper if needed!