Navigation failed while click activity performed

There is a use case , we have a web page where we need to click a price item, then it popups a small window showing a customer number , then we need to click that customer number and it will take us to a new tab which contains customer details.
While performing these steps manually we are able to navigate to new page, but while robot does it navigates but it showing “site error”. Is there any thing to do with the simulate/normal click, we also tried both way but while running in unattended we get this frequently.

Hi @Palaniyappan , @prasath_S can you please assist on this scenario .


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