Hi Jocelyn, if it opens a new window, then the next step would be to see what are the unique characteristics are of this new window.
You can try:
-Use the ‘Attach Window’ activity. It will prompt for you to identify the window. Any activities placed in this activity will then be performed on this specific window.
Things like as selector might often be sufficient to differentiate the window compared to another active one.
You can also identify the window through the selector in an activity (e.g. Click).
If it needs more differenations, you can use UI explorer.
My recommendation to develop in such a way that activities can work in the background. So that you as as a user actually do not need to see the window.
If you post some screenshots (with any confidential data blurred out), that’s also helpful for us to help you.