NASA Plans to implement RPA

NASA may have found a way to automate business processes, saving it thousands of costly government man-hours.

The space agency intends to issue a contract to Deloitte Consulting that calls for the use of emerging robotics process automation technology. RPA uses software bots to automate routine but costly tasks that workers often perform manually.


Academic studies project that RPA, among other technological trends, is expected to drive a new wave of productivity and efficiency gains in the global labour market. Although not directly attributable to RPA alone, Oxford University conjectures that up to 35% of all jobs may have been automated by 2035. In a TEDx talk hosted by UCL in London, entrepreneur David Moss explains that digital labour in the form of RPA is not only likely to revolutionise the cost model of the services industry by driving the price of products and services down, but that it is likely to drive up service levels, quality of outcomes and create increased opportunity for the personalisation of services. Meanwhile, Professor Willcocks, author of the LSE paper cited above, speaks of increased job satisfaction and intellectual stimulation, characterising the technology as having the ability to “take the robot out of the human”, a reference to the notion that robots will take over the mundane and repetitive portions of people’s daily workload, leaving them to be redeployed into more interpersonal roles or to concentrate on the remaining, more meaningful, portions of their day.

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