My computer had active Enterprise license, now I cannot active Community Edition with errors

My computer had active Enterprise license, now I want to use Community Edition, however, system prompt error message refer to attachments

@Lori You can not switch from Enterprise license to community license. When you activated enterprise license, your device key is registered in the database. Only when that activation is disabled, you can register to community license. Contact UiPath Support to disable the enterprise license.
Hope this is helpful.


I cannot contact UIPath Official personnel,I tried to send Email to UiPath support, however it replay automation with below message.

Thank you for contacting UiPath.
Please note that this mailbox is no longer monitored.
You can now submit your request by following the steps below:

  1. Click on Submit a request
  2. Choose the topic related to your request.
  3. Fill out the request details.
  4. Click on “Submit”.
    Thank you,
    UiPath Team
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