MS Word Woes - Error Opening Document

Do not get this issue on my Dev machine only ever one the VM

Process Opens a DOCX completes the document by filling in some tables and check boxes, saves as a pdf and uploads to a storage bucket.

Almost every other queue items, goes retry with the below exception.

Blockquote * Reason: Exception message: Error opening document, make sure Word application is installed. If already installed, an Office Repair may be required. at source: Word Application Scope.

@rmorgan

Is word installed and license is present?

if so can you try the office repair

cheers

Like I said in the post it process 1 successful then retries the next then successful and so on, so I wouldn’t of said its a licencing issue? would it?

Watch it as it runs.
I suspect you are possibly hard killing Word when you are done with it. Next time you open Word it detected that the last exit was a nasty one and it displays in a recovering mode and asks you if you want to restore the document.

Things like this mean Word doesn’t open cleanly.
Take screenshots or watch the automation to see if my gut feeling is right or something similar is happening.

1 Like

Need to see the VM, Again don’t have this behavior on my Dev machine which is strange.

@rmorgan

Screenshots or live run or event viewer logs can help here

cheers

Seems to have settled down if that makes sense, not perfect but better.