Move Mail Messages

Help Activities
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Hi everyone, I wanted some help on moving mails from one folder to another..
The flow was working fine on my machine but now when I am running on the prod server the move activity doesn’t work..here is my flow

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is there any other way this can be done, I tried setting a rule in outlook but looks like it’s not working

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Hi @Anelisa_Bolosha1,

This works on local because Outlook is configured there. On prod, the Outlook profile or permissions for the robot user are missing, so Move Outlook Mail Message fails. Make sure Outlook is set up and opened once under the robot account and that the target folder exists with proper access. If Outlook is unreliable on prod, use Exchange or IMAP activities to move mails instead of Outlook desktop.

1 Like
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Alright will check it out thank you @Maheep_Tiwari

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Any error you are getting?

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Hi @ashokkarale ,I am getting execution timeout error

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Hi @Anelisa_Bolosha1,

Have you tried this

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@Anelisa_Bolosha1,

I suspect the Outlook might not be open and ready. Please check and add the Outlook to Startup app on your PROD server so as soon as user logs in, the outlook will be started and sync.

If don’t have access to run in attended mode, try adding a screenshot as well to see if the outlook is open and ready or not before moving the file.