Mobile app Error: No Objects in Response

Feedback Apps
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5

@Dominik_Celuch ,

Try below steps:

1. Check Server URL

  • Ensure that the URL you are using to access the Orchestrator is correct. This includes checking for any typographical errors and ensuring that it includes the correct protocol (http:// or https://).
  • Make sure that you are using the appropriate endpoint for the mobile app.

2. Network Connectivity

  • Verify that your mobile device is connected to the internet and that there are no firewalls or proxies blocking the request to the Orchestrator.
  • Try accessing the Orchestrator via a web browser on the same network to see if you are experiencing connectivity issues.

3. API Permissions

  • Ensure that the user account you are trying to log in with has the necessary permissions to access the Orchestrator. Admin roles usually have broader access.
  • Verify that the API access is enabled for your user.

4. Check Orchestrator Version Compatibility

  • Ensure that the version of the UiPath Orchestrator you are trying to connect to is compatible with the mobile app version. If there was a recent update to either, check the release notes for any changes related to the API or mobile app compatibility.

5. Review Authentication Settings

  • Ensure that the authentication method configured in the Orchestrator aligns with what you are using in the mobile app. For instance, if you are using Windows Authentication, make sure that is supported through the app.

6. Inspect Server Logs

  • If you have access to the Orchestrator server logs, check them for any errors or warnings that might provide insight into why the login is failing.
  • Look for any error messages during the authentication process.

7. Mobile App Cache

  • Sometimes, app caches can cause issues. You could try clearing the cache of the UiPath Orchestrator mobile app via the settings on your device.

8. Test with Different User Accounts

  • If possible, try to log in using a different user account to see if the issue persists. This can help determine if the issue is user-specific.

9. Reinstall the App

  • If you have tried other solutions without success, consider uninstalling and then reinstalling the UiPath Orchestrator mobile app. This may resolve any corrupted files or settings.