Hi, I hope someone can navigate me where to look for help. I am the administrator of our organization XYZ. After renewing our subscription, our tenant only shows Data Fabric Units under Admin → Licenses → Robots & Services.
There are no available “Automation Developer” or “Attended Robot” licenses to allocate to the tenant.
We have active Pro and Plus user licenses under the Users tab, but these do not appear under Robots & Services → License Allocation to Tenants.
As a result, UiPath Assistant shows:
“Connection failed … (Error 1232).”
Could anyone please navigate me on how to resolve this problem or whom to contact? In my understanding the problem has to be solved by the UiPath support team but unfortunately I couldnt get in touch with someone.
Seeing that you are a customer I would raise a support ticket in the UiPath Customer Portal.
They are usually very fast and helpful in solving problems.
Worth checking what plan you see here in the licencing section, can help perhaps identify an error. Perhaps they didnt renew you properly and downgraded your plan?
Under the section you mentioned @Jon_Smith I can see that I have one Pro and one Plus license which is correct under the organisation level. But for me to be able to use UiPath studio and assistant I should be able to allocate Pro/Plus user within my Tenants level, because access to studio is through tenants within the organisation level (at least thats my understanding). But I do not have such option within tenants level for whatever reason. It is written: No available licenses…I dont know, I never had such problem
Based on the information you provided, your organization is renewed to use the Unified Pricing model, where user license management is mandatory if you want to view and manage user licenses (see implications of moving from Flex Pricing to Unified Pricing here). Hence, there is no user license allocation done at the tenant level, when you enable user license management. User licenses can be allocated to individual users or user groups, but at the organization level not at the tenant level. More details are available here.
At the tenant level, you can allocate Robot licenses (Automation Test Robots, Unattended Robots) and Platform Units.
As the other participants in the thread suggested, we encourage you to reach out to the UiPath Support Team for further assistance, if needed.
Maybe to add a bit of details related to the above remark.
If you allocate your user licenses at the organization level, the Studio will still be able to connect to various tenants within the organization (one at a time), but the advantage is that it consumes only 1 user license allocated to the user (or via the user group allocation rule) at the organization level versus having to “consume” one user license for each tenant (as it was happening years ago, when the user license management model was not supported at the organization level).
your explanation was very helpful and clear you saved me lots of time…thanks a lot again