Microsoft Outlook 365 connection issue

Help Assistant
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1

Hi

I am having trouble running my process from assistant…

When I run my process from the main.xml file, it works perfectly…

The weird thing is that is does not throw any errors, it simply just doesn’t retrieve the wanted files from Outlook when ran through Assistant…

See attached screenshots:

This is the warning on the Assistant:

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I do have a connection in orchestrator and it says available:

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I simply can’t find a solution…

Thanks in advance and best regards,
Martin

2

@MartinJA

Can you show a screenshot of process

Also if you have logs try to follow them and check if another folder is getting hit

cheers

3

Hi Anil,

Sure, here is a screenshot of the Outlook activity.

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It targets a subfolder in my inbox.

4

@MartinJA

If you are runnign with any other account then it would check that specific outlook

Try using log may be no emails are fetched at all

cheers

5

@Anil_G

It does retrieve the PDFs when I debug it through the main.xaml… But as soon as I try to run the process directly after in the Assistant, it get’s nothing…

That’s what seems so weird :confused:

6

You say Outlook 365 in your title then showed you are using the Use Outlook Desktop activity. You should be using the 365 activities like Office 365 Scope and Get Mail, not Use Outlook Desktop.

7

@MartinJA

in assistant it says your connection is not created…that needs to be resolved

cheers

8

Hi @postwick

I have tried to use the outlook 365 activities - I gave me the same “error”…