Microsoft Office365 Move Outlook Mail Message activiti

Help Studio
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1

Hi Team,
I am getting this error when I am trying to move the email from one folder to another.
Can anyone help me with this what is the issue here.

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This image shows a screenshot of a "Move Outlook Mail Message" action in an automation script, with the "email" input and the destination folder name "Automated_Email_AI_Bot". (Captioned by AI)
This image shows a screenshot of a "Move Outlook Mail Message" action in an automation script, with the "email" input and the destination folder name "Automated_Email_AI_Bot". (Captioned by AI)727Ă—265 17.4 KB

2

Since you’re using the Move Outlook Mail Message activity and encountering this error, here are some specific troubleshooting steps:

  1. Check Message Existence: Make sure the email you want to move still exists in the source folder at the time of the Move action. Sometimes emails can be archived, moved, or deleted by other processes or rules in Outlook.
  2. Correct Folder Path: Verify the exact name of the source and destination folders. Sometimes subfolders or special folders (like “Inbox” vs. “inbox”) can cause issues due to case sensitivity or spacing differences. Ensure the full path of both folders is correctly specified.
  3. Unique Identifier: When retrieving the email, ensure you’re using a unique property (like the subject or date) to select the exact email you need to move. If there are multiple emails that match your criteria, this might lead to issues in identifying the correct one.
  4. Check Access Permissions: Confirm you have permission to move emails to the target folder, especially if it’s shared or not in your primary mailbox.
  5. Add a Delay: Insert a small delay between the retrieval and move actions. This can help if there are synchronization issues between Outlook and UiPath.
1 Like
3

@Gayathri_Mk

  1. are you trying to move to any shared folder?
  2. as per error the mail or email variable is not accessible…did you get it using get outlook mail messages only?

cheers

4

I am not using shared folder I have create a folder .
yes,but I am able to see the values of it in local panel

The image shows a screenshot of properties from an email object in a coding or debugging environment, detailing fields within a MailMessage class, including From, DisplayName, User, Host, and Address. (Captioned by AI)
The image shows a screenshot of properties from an email object in a coding or debugging environment, detailing fields within a MailMessage class, including From, DisplayName, User, Host, and Address. (Captioned by AI)511Ă—216 19.1 KB

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@Gayathri_Mk

it might already have been moved

there are multiple reasons this might occur…first check the mail existance…if there are any auto move rules setup in outlook etc

cheers

6

I checked this as well I have that email in inbox,no automatic move options are configured in outlook.

7

@Gayathri_Mk

can you show the get mails and move mail proeprties

Alternately try changing package version and check

cheers