Microsoft Office 365 Scope: There was an error on the email server. Please try modifying your Query or Top values to continue

When trying to use Get Mail within Microsoft Office 365 Scope, we’re getting this error:

Microsoft Office 365 Scope: There was an error on the email server. Please try modifying your Query or Top values to continue.

Both “Top” and “Query” are blank, as they are optional. Although I did try putting values into them. Still didn’t work.

For anyone who has this issue, for us it was because the mailbox was in our on-premise Exchange server, it hadn’t been moved to 365/Azure (we thought it had been moved, but later found out they had an issue moving it).

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