"Lost connection to the remote session" while bot is running

Help Studio
1

Hi everyone,
I would like to ask you help for an issue I’m getting frequently while working with UiPath automations.

I use UiPath 18.4.5 to automate application mainly deployed on Citrix and sometimes it happens that I got following error while bot’s running.
Lost connection to the remote session. Please check your network connection.

Below there is the complete trace.

message: UiPath.Core.FindElementException: Lost connection to the remote session. Please check your network connection. ---> System.Runtime.InteropServices.COMException: Lost connection to the remote session. Please check your network connection. at UiPath.UiNodeClass.FindFirst(UiFindScope scope, String nodeID) at UiPath.Core.UiElement.FindFirst(FindScope scope, Selector selector, IVariableResolver resolver) --- End of inner exception stack trace --- at UiPath.Core.Activities.TaskAsyncCodeActivity`1.EndExecute(AsyncCodeActivityContext context, IAsyncResult result) at System.Activities.AsyncCodeActivity.System.Activities.IAsyncCodeActivity.FinishExecution(AsyncCodeActivityContext context, IAsyncResult result) at System.Activities.AsyncCodeActivity.CompleteAsyncCodeActivityData.CompleteAsyncCodeActivityWorkItem.Execute(ActivityExecutor executor, BookmarkManager bookmarkManager)

level: Error

logType: User

timeStamp: 2021-07-06T10:19:47.0165957+00:00

fingerprint: e46ad748-*********

windowsIdentity: *************

machineName: **************

processName: ***********

processVersion: 1.0

jobId: eb5ff89d-f1ce-4abe-9c69-5aa1e4320b5d

robotName: ***************

machineId: ***********

Other useful information:

  • UiPath.UiAutomation.Utilities library: 19.4.1

The machine doesn’t lose connectivity neither with application nor with the internet…it just stops recognizing elements on the UI.

I tried to find some help on the internet and here in the Forum but I had no luck.

Do you know why this happens? Could it be related to the plugin installed on Citrix?
Let me know if you need other infomation.

Thank you,
Antonio

2

Hello @ADurantz!

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