Logs stopped in Orchestrator

[kjana83 (Jana)]

Hi,
We have four orchestrator available for each environments. Logs were happening for all the process in orchestrator till last month. All of sudden logs being stopped from all the environments at the same time for all the process/robot. We don’t have access to orchestrator, only the infra team.

How to address this? What needs to be checked.

Thanks

[ovi (Viorela Preda)]

Hi @kjana83

Please follow the steps in this topic:

No log in Orchestrator for a robot

Please try below steps on the server. Step 1: Open a File Explorer and go to %appdata%\uipath\logs. (if there is no folder, then ignore this step and go to step 2) You may find a file there, without extension, called “offline”. It is created by a Windows library “Event Tracing for Windows” or ETW and sometimes gets corrupted. This file may be hidden, so please open the “View” menu in file explorer and check the option “Hidden items”. Delete this file and restart the UiPath Robot service. S…

[kjana83 (Jana)]

Thanks @ovi. Found issue on the NLog targets rules. Corrected it. Now Log happening in Orchestrator

[suresh_kumar]

I am also facing the Logs issue in Orchestrator. Can please help me out.

[pselvashankar (Selvashankar)]

@kjana83

NLog targets rules

Hi Jana,
Could you please suggest the steps for nlog rules? i am also facing the same issue

[MAmer35 (Mohammed Amer)]

@pselvashankar

you please suggest the steps for nlog rules? i

Sorry for reviving , Dear @kjana83 , can you pease suggest the steps for nlog rules?

@pselvashankar , @suresh_kumar Have you guys found any solution for this issue yet?

[Theepan]

@MAmer35 Please check any other robot logging buffer defined such as Elastic Buffer. Remove that and see the robot write the logs to the database.