Login Redirecting to same Screen Issue on Automation suite

News Knowledge Base
1

Unable to log in to Orchestrator Host hosted on AS.

Issue description:

  • Upon attempting to log in, the user is repeatedly redirected to the login screen without successfully accessing the website.
  • No specific error message is displayed, and the login process appears stuck in a loop.

Logs to collect:

  • Network HAR logs
  • Support Bundle as per the version

Root Cause:

If the HAR does not contain any errors and one is using Bookmarks the browser, the primary cause of this scenario could be using a bookmarked URL that includes a specific path (https://FQDN/somepath) rather than the base domain (https://FQDN). This specific path may:

  • Bypass the standard authentication flow.
  • Lead to an endpoint requiring prior authentication.
  • Trigger a redirect loop, especially if the session handling for that path is misconfigured.

Detailed Analysis of Potential Failures:

  • Incorrect Bookmark or Saved URL:
    • Users may have saved a deep link (e.g., https://FQDN/somepath) instead of the base domain. Such links can skip initial session validation or point to restricted pages.
  • Session Expiry or Invalid Session:
    • If the session data for the bookmarked path is expired or invalid, the system might redirect to the login page but fail to establish a new session.
  • Misconfigured Application Paths:
    • Certain application paths may require additional parameters or preconditions that are not met when directly accessed through a bookmark.
  • Cache or Cookie Issues:
    • Browser cache or stale cookies can interfere with the login flow, causing unexpected behavior.

Resolution:

1. Update Bookmark or Saved URL:

  • Always bookmark the base domain of the website (e.g., https://FQDN).
  • Steps:
    1. Open the browser and navigate directly to the base domain (https://FQDN).
    2. Log in using valid credentials.
    3. Save the base domain as a new bookmark.

2. Clear Browser Cache and Cookies:

  • Clearing cached data can help resolve issues caused by stale session cookies or cached redirects.
  • Steps:
    1. Open browser settings.
    2. Navigate to "Privacy & Security."
    3. Clear cache and cookies.
    4. Restart the browser and try logging in again.

3. Verify Session and Authentication Flow:

  • Ensure that the login is being initiated from the standard authentication page. Avoid accessing deep links before completing the login process.
  • Steps:
    1. Open the base domain in an incognito/private browsing window.
    2. Log in to verify the correct flow.