Local trigger fails to register hotkey

[ducphu (Andrey)]

I have a trigger scope with a local trigger activity, refer to screenshot.
It works perfectly on my development laptop but in client machine, when user launch the robot, most of the times it throws exception: “Failed to start hotkey trigger..” If I keep trying to launch, out of 10 times, maybe 1 or 2 times successful.

I can find the error in Windows event viewer and it shows system.runtime.interopservices.com exception

Anyone know what goes wrong??
The studio and robot versions both are 2023.10. And I have all the packages and libraries with same versions on my dev and client.

[bhavesh.choubey]

I think the hotkey is already in use by different/another application try to use different hotkey for triggering also i suggest use combinations of hotkey so that it is not used by other application.
Also another reason could be UiPath versions prior to or around 2023.10 had occasional reliability issues with Hotkey Trigger in some environments.

if this is needful then mark it as SOLUTION

Happy Automation