List item updated trigger doesn't start automation

Help Integration Service
1

Hello all,

I connected my orchestrator with integration service to onedrive and sharepoint.
I created an event trigger “File Created” on a sharepoint and when i deposit a file, it starts the automation so this part is ok.
The big issue i encounter is that, when i want to use an event trigger “list item updated”, nothing happens. I tried several solutions like ask to another user to update the list item but nothing happens.. i don’t know what to do.. can someone help me on this please ?

1 Like
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Hi, @gcabanes Welcome to the Community!

If the trigger isn’t firing, its usually a setup/permissions issue. Double-check your site URL, list name, and connection, and make sure the user updating the item has access. Sometimes deleting and recreating the trigger fixes it…If nothing works, best to raise a ticket with UiPath support as it can be a backend sync issue.

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@gcabanes,

Check the pooling time of the integration services connection if it’s higher side like 5 or 10 minutes then it could feel it’s not working.

Try reducing the pooling time.

4

Hi,
It sounds like the “File Created” trigger is working fine, so the integration itself is OK. Maybe the problem is specifically with the List Item Updated trigger on SharePoint. A couple of things that could explain why it doesn’t fire:

  • Permissions / connection scope – maybe the user account used to set up the connection doesn’t have enough rights on the list to receive change events. You could try checking if it has at least Edit or Full control permissions.
  • List vs. Library confusion – maybe the trigger only works on SharePoint lists and not document libraries. If you’re pointing to a library, the event might never arrive.
  • Integration Service limitation – maybe the current connector version only supports certain event types (e.g., file events are more reliable than list item events). You could check the UiPath docs or try the same with a very simple custom list with just a text column to see if it triggers.
  • Propagation delay – sometimes the event is not instant. Maybe you can try updating the same list item multiple times, waiting a couple of minutes, and checking if the run eventually triggers.

Maybe as a workaround, you could set a time-based trigger to poll the list (e.g. every X minutes) and detect changes with a “Get List Items” activity until the native event trigger is more stable.

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Hello all, thank you for your answers, i tried your solutions but nothing works which is very weird.. i tried to copy the list and delete all the columns but still nothing. The only thing which works is when i create a new list on the same sharepoint and this time it’s work.. i will continue to investigate and put a time trigger until i find a solution. I keep you informed and thank you

6

Hey! I was also facing the same issue. What worked for me was passing the correct value in the ‘Reference ID’ column for the list item. Here’s a screenshot:

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Hope this helps