Licensing question / where to ask

Feedback Community
1

Hello!
Can you please tell me where I can ask to upgrade my license from Community to one of the paid plans.
I used this contact this form Contact Us | UiPath, but for 2 weeks I can’t get any feedback

3

@sorokinilya

Welcome to the community

please raise it here, this is the right portal for it

cheers

4

Where can i get Device ID and Licence code to fill out all the fields in form?

5

@sorokinilya

Decice id is support id on orchestrator admin settings page…

License you cannot get…so did you try with buy now and check the options there…

Cheers

6

Thanks for the replies.
No, I haven’t clicked on “Buy now” yet. I don’t understand the license options. I only see 2 plans in “Buy now” and there are many more options on the https://licensing.uipath.com/ page.

7

Maybe you could help: at the moment we were using Community Edition and 1 robot for testing and the functionality is quite enough for us - we use attended robot. From the paid version, we want to be able to use the system on several machines, and test more unattended robots. Will the pro version be enough for us for such tasks?

8

HI @sorokinilya

Raise the ticket here and they will contact you , you can explain about the requirement to the team and they will suggest you the license type too

Regards
Sudharsan

1 Like
9

I’ll send a message again, but noone answered me for 2 weeks.
Thank you again!

10

Okay @sorokinilya

Also looping @loginerror to get you some help

Regards
Sudharsan

1 Like
12

@sorokinilya please let me know if still, nobody answered. I will try to reach the right team to contact you.

13

Still haven’t got any response from support. It would be great if you could help.

14

Could you please let me know the support ticket number? I will try to contact them.

15

Dears.

I didn’t want to make another thread so I think this is the best one to ask :slight_smile:

I been using UiPath for some tests and my company wants to buy a licence. The problem is that no one gives us clear information about packs and pricing when our requiriment is straight forward: We need to do the same things that the community version allows you to do and my test includes:

Studio
Studio X
Orchestrator (just for one machine). The Orchestrator is only to set triggers and scheadule some workflows.

What license do I need to have those functions and how much will cost?.

16

Hi,
This is something that only our sales department can answer. Please reach them at: Contact Us | UiPath

17

Hi Pawel!
We tried, we set a zoom meeting and the info wasn’t clear enough. Since then, we have no answers to our request of a formal pricing plan according to our needs. :confused:

18

Do you have any case number or something I could share with our sales to ask them?

20

Just too loop back - were the above issues resolved in the end? If not, please let me or @Pablito know :slight_smile:

21

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