Hello,
yesterday all our licenses have been switched off and we cannot raise the ticket because our Support ID has been deactivated. 50 licenses for temporary project was supposed to be switched and looks like there was a mix up and our remaining licenses 5 prod and 2 test were deactivated as well. That means outage for ALL OUR CLIENTS
Support ID: 8777-7152-5978-9477
This is very urgent please help
@loginerror tagging for visibility
cheers
Who is your customer relationship manager from UiPath who your organization usually interacts with to discuss about licensing?
You can email that person and describe the issue.
They should be able to help you.
Usually admin/platform management team of an organization interacts with customer relationship manager from UiPath.
Regards
Sonali
The person is currently on vacation and we had to contact several other people to get the case looked into and resolved. There was indeed a mix up on UiPath side. Still can’t wrap my head around the support id being deactivated the second this happened which made us unable to raise any ticket