Licence page, connected robots. How should it look?

Hi! Kind of a basic question, but we’re struggeling with some triggered processes not starting, error: “Info: Waiting for execution to start”.
When we log into the VDs they’re unlicensed, I think this is because of the way one log in, sort of.
The Orchestrator->License->Unattended view looks like this.
The top and bottom VD is the same, so the bottom one is disabled. When I log into the VD with remote desktop, I think I actually log in as the bottom one.
Is “Service username” supposed to be blank (used by many AD-users) or should it be a line per username/VD here?

@Ferdinand

Check below for your reference

Hope this may help you

Thanks

If there’s closed port in firewall then the processes shouldn’t run at all?

@Ferdinand

Possibility of Firewall / Antivirus block, so Please check

Thanks

they’re open