Hey @samantha.pistilli
If a label’s confidence score is below the configured threshold it stays in the “Explore” area in Communication Mining and waits for manual confirmation. Once a human confirms the label, the message can be picked up by the RPA bot during the next run, as long as it meets the automation criteria.
So yes - messages below the threshold are not immediately processed but can still be used once validated. You can also design a Human-in-the-Loop flow \ if you want to handle this more interactively.