I am a new joinee in automation as L2 support and monitoring. so they may assign me what kind of tasks and what type of issues will i get and Can you give an example issue and tell me how to approach? From the KT they give what should i make note of and understand?
Hi @Abhi5
Welcome to UiPath,
As an L2 support member you monitor jobs, queues, triggers, robots, and environment health. You handle incidents when bots fail and check logs in Orchestrator. You re‑run jobs after fixing data or system issues. You escalate workflow logic issues to L3.
Typical issues include selector not found, timeouts, application not loading, queue failures, credential errors, and robot disconnected.
Example: If a job fails with selector not found, review the Orchestrator logs and screenshot, check if the application UI changed, retry the job once, and escalate to L3 if UI change is confirmed.
From KT you should note the end‑to‑end process flow, applications used, business rules, queue design, assets, triggers, exception handling rules, and escalation steps.
If helpful, mark as solution. Happy automation with UiPath
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