What is the use case
Recently , I have observed for my team in L1 Support they receive a lots of emails every day( on an average 250-300). It is difficult for the person to go and check each and every email , in this process they might miss some high priority emails.
How do you see a solution for the use case?
To Resolve this we have created a working flow which Reads an email aloud when ever a high priority emails comes, this way they can concentrate on important things rather than each and every small thing.
In our process we have P1 ticket has the highest priority , so when ever a ticket with P1 come it’s read aloud by the BOT and notified to the Support Person who can assist on the same immediately.
(Customization can be done as per requirement)
Further more , for my personal use , while at work when ever an email comes I need to go to the mail and check, now I no Longer do the same I just listen to them and if I feel it important , I Just go and reply. I have customized the work flow in two ways
- You can listen to the entire email (Sender,Subject & Body)
- You can decide After Listening to the Sender or Subject as per your requirement.
I will soon upload a video with a sample demo!
- Custom Activity
- Reusable Component