AgentHack submission type
Enterprise Agents
Name
Ayush Raj
Team name
Aventum Innovation Lab
Team members
@ayush.raj @lohitya.wasnik @kamlesh_yadav @Sarthak_Sharma2
How many agents do you use
Multiple agents
Industry category in which use case would best fit in (Select up to 2 industries)
HR
Information technology and services
Complexity level
Advanced
Summary (abstract)
Employee onboarding is often slow, manual, and error prone. Our solution: an agentic UiPath-powered Joiner Agent that fully automates onboarding—from ticket intake to IT handover. It intelligently validates data, triggers approvals, provisions accounts, and resolves issues autonomously, transforming a complex process into a fast, seamless experience.
Detailed problem statement
What real-world problem are we solving?
Our current employee onboarding (Joiner) process is fragmented and labour-intensive. It involves manual ticket triage in Zendesk, account creation in Entra ID/AD, group and application access setup, and numerous approval workflows. Although some basic automations exist, they are siloed, non-intelligent, and heavily reliant on human intervention.
Why does it matter?
This results in onboarding delays, inconsistent access provisioning, increased IT workload, and a poor joiner experience. Coordinating complex, conditional tasks across disconnected systems with incomplete data is not only inefficient but also prone to error. This is a widespread issue across industries and organizations with structured onboarding needs.
Detailed solution
We propose a UiPath-powered Joiner Agent that autonomously manages the entire onboarding process from Zendesk ticket intake to final IT handover. Using UiPath, the agent will extract structured data, validate completeness, trigger approvals, provision users in Entra ID/AD, assign group and app access, configure email settings, and notify stakeholders. Agentic automation enables the agent to make decisions based on user type and region, reattempt failed steps and wait for missing inputs. This end-to-end orchestration across multiple systems—Zendesk, SharePoint, Microsoft 365—would be packaged as a coded agent leveraging UiPath for maximum control and reusability. The approach is flexible and adaptable, making it valuable for any organization seeking to streamline HR onboarding workflows.
Technical Details:
The Joiners Onboarding agentic process is executed on UiPath Maestro process which consists of 4 agents along with their tools and escalation app. There is a front user UiPath Apps from where user can submit details about the new joiner and start the whole process of onboarding the new joiner.
There are 4 agents:
Extraction Agent: Agent responsible for extracting defined details from the user submission. Then using one tool, upload the details onto the user details list on UiPath Data Fabric. After that delegate process to the Entra Agent.
Entra Agent: Agent responsible for collating required details for Entra ID creation and adding those details on to Entra ID list on UiPath Data Fabric. After that delegate process to the Application Agent.
Application Agent: Agent responsible for escalating task to Line manager asking about if the new joiner is US based and the application, hardware setup details required. After fetching details from the Action Center escalation app, agent
uploads the data on to Application list on UiPath Data Fabric.
Output Agent: Agent responsible for collating all the responses, status of other agents and send it to the UiPath Apps as the final response.
Demo Video
Expected impact of this automation
What does this agent actually achieve?
The Joiner Agent autonomously executes end-to-end onboarding—from ticket triage to provisioning—with conditional logic and intelligent decision-making. It ensures all systems are updated, approvals are triggered, and the joiner is fully operational with minimal human input.
Reduces onboarding time from ~1 hour to 1 minute per joiner
Eliminates manual handoffs and repetitive admin tasks
Ensures consistent setups and reduces configuration errors
Frees up IT teams to focus on higher value work
Improves compliance and auditability
Scales easily for fast-growing teams or complex workflows
UiPath products used (select up to 4 items)
UiPath Agent Builder
UiPath Apps
UiPath Data Service
UiPath Maestro
Integration with external technologies
None
Agentic solution architecture (file size up to 4 MB)
Sample inputs and outputs for solution execution
Sample Input/Output set:
Input 1:
Harry Potter, identified by Applicant ID 14560, is an Research Scholar, working in the Data Engineering & Analytics department. He reports directly to his line manager, Parth Surydhwaj, and is classified as a Permanent employee with a salary of 100,000. He joined the organization on 05/02/2024. His office is located at F-13, JB Nagar, and he can be contacted via phone at 9910480394. Based in India and operating from the Mumbai region, his Entra credentials are set with the username “kal” and password “kal@1234,” and his User Principal Name is kal.elu@aventumgroup.com. Additionally, he is associated with supplier Adrosonic and is a member of various groups, with Standard AD Groups, Microsoft 365 Group, PayHawk User, Zendesk User, Atlas (Sage HR), Phished - User, Skedda, and Azure Group Id all having the value “Yes.” He has also enabled Graphical Signature and is subject to Intune - User - Conditional Access Policies, which is also set to “Yes,” with his profile reflecting US specifics and Aventum
Output 1:
out_finalResponse: Onboarding Process Summary for New Joiner: Harry Potter
1. New Joiner Overview:
• The details for the new joiner, Harry Potter, have been successfully extracted and added to the User Database. Key details include:
○ Job Title: Research Scholar
○ Department: Data Engineering & Analytics
○ Date of Joining: 2024-05-02
○ Employment Type: Permanent
2. Entra ID Setup Status:
• The Entra ID setup was successfully completed. The new joiner’s information has been added to the Entra ID Database.
3. Application and Hardware Setup Status:
• The hardware and application setup for Harry Potter was successfully completed. The details have been uploaded to UiPath Data Fabric after coordination with the line manager, Parth Surydhwaj.
Input 2:
Ron Weasley, identified by Applicant ID 15234, is an Data Scientist, working in the Artificial Intelligence & Machine Learning department. He reports directly to his line manager, Hermione Granger, and is classified as a Permanent employee with a salary of 120,000. He joined the organization on 06/15/2024. His office is located at B-21, Cyber Park, and he can be contacted via phone at 9876543210. Based in India and operating from the Bengaluru region, his Entra credentials are set with the username “ronw” and password “ron@1234,” and his User Principal Name is ron.weasley@aventumgroup.com. Additionally, he is associated with supplier Infosys and is a member of various groups, with Standard AD Groups, Microsoft 365 Group, PayHawk User, Zendesk User, Atlas (Sage HR), Phished - User, Skedda, and Azure Group Id all having the value “Yes.” He has also enabled Graphical Signature and is subject to Intune - User - Conditional Access Policies, which is also set to “Yes,” with his profile reflecting US specifics and Aventum.
Output 2:
out_finalResponse: Onboarding Process Summary for New Joiner: Ron Weasley
1. New Joiner Overview:
• The details for the new joiner, Ron Weasley, have been successfully extracted and added to the User Database. Key details include:
○ Job Title: Data Scientist
○ Department: Artificial Intelligence & Machine Learning
○ Date of Joining: 2024-06-15
○ Employment Type: Permanent
2. Entra ID Setup Status:
• The Entra ID setup was successfully completed. The new joiner’s information has been added to the Entra ID Database.
3. Application and Hardware Setup Status:
The hardware and application setup for Ron Weasley was successfully completed. The details have been uploaded to UiPath Data Fabric after coordination with the line manager, Hermione Granger.
Input 3:
Luna Lovegood, identified by Applicant ID 17890, is an UX Designer, working in the Product Design & Innovation department. She reports directly to her line manager, Neville Longbottom, and is classified as a Contractual employee with a salary of 90,000. She joined the organization on 07/01/2024. Her office is located at D-5, Marina Bay Tower, and she can be contacted via phone at 8845123690. Based in Singapore and operating from the APAC region, her Entra credentials are set with the username “luna” and password “luna@1234,” and her User Principal Name is luna.lovegood@aventumgroup.com. Additionally, she is associated with supplier TCS and is a member of various groups, with Standard AD Groups, Microsoft 365 Group, PayHawk User, Zendesk User, Atlas (Sage HR), Phished - User, Skedda, and Azure Group Id all having the value “Yes.” She has also enabled Graphical Signature and is subject to Intune - User - Conditional Access Policies, which is also set to “Yes,” with her profile reflecting US specifics and Aventum.
Output 3:
out_finalResponse: Onboarding Process Summary for New Joiner: Luna Lovegood
1. New Joiner Overview:
• The details for the new joiner, Luna Lovegood, have been successfully extracted and added to the User Database. Key details include:
○ Job Title: UX Designer
○ Department: Product Design & Innovation
○ Date of Joining: 2024-07-01
○ Employment Type: Contractual
2. Entra ID Setup Status:
• The Entra ID setup was successfully completed. The new joiner’s information has been added to the Entra ID Database.
3. Application and Hardware Setup Status:
The hardware and application setup for Luna Lovegood was successfully completed. The details have been uploaded to UiPath Data Fabric after coordination with the line manager, Neville Longbottom.
Input 4:
Draco Malfoy, identified by Applicant ID 19045, is an Cybersecurity Specialist, working in the Information Security & Compliance department. He reports directly to his line manager, Severus Snape, and is classified as a Permanent employee with a salary of 110,000. He joined the organization on 08/10/2024. His office is located at E-45, Silicon Square, and he can be contacted via phone at 9988776655. Based in UK and operating from the London region, his Entra credentials are set with the username “draco” and password “draco@1234,” and his User Principal Name is draco.malfoy@aventumgroup.com. Additionally, he is associated with supplier Wipro and is a member of various groups, with Standard AD Groups, Microsoft 365 Group, PayHawk User, Zendesk User, Atlas (Sage HR), Phished - User, Skedda, and Azure Group Id all having the value “Yes.” He has also enabled Graphical Signature and is subject to Intune - User - Conditional Access Policies, which is also set to “Yes,” with his profile reflecting US specifics and Aventum.
Output 4:
out_finalResponse: Onboarding Process Summary for New Joiner: Draco Malfoy
1. New Joiner Overview:
• The details for the new joiner, Draco Malfoy, have been successfully extracted and added to the User Database. Key details include:
○ Job Title: Cybersecurity Specialist
○ Department: Information Security & Compliance
○ Date of Joining: 2024-08-10
○ Employment Type: Permanent
2. Entra ID Setup Status:
• The Entra ID setup was successfully completed. The new joiner’s information has been added to the Entra ID Database.
3. Application and Hardware Setup Status:
The hardware and application setup for Draco Malfoy was successfully completed. The details have been uploaded to UiPath Data Fabric after coordination with the line manager, Severus Snape.
Input 5:
John Doe, identified by Applicant ID 20458, is an Business Analyst, working in the Finance & Strategy department. He reports directly to his line manager, Michael Scott, and is classified as a Permanent employee with a salary of 95,000. He joined the organization on 09/05/2024. His office is located at A-101, Business Bay, and he can be contacted via phone at 9123456789. Based in USA and operating from the New York region, his Entra credentials are set with the username “john.d” and password “john@1234,” and his User Principal Name is john.doe@aventumgroup.com. Additionally, he is associated with supplier Deloitte and is a member of various groups, with Standard AD Groups, Microsoft 365 Group, PayHawk User, Zendesk User, Atlas (Sage HR), Phished - User, Skedda, and Azure Group Id all having the value “Yes.” He has also enabled Graphical Signature and is subject to Intune - User - Conditional Access Policies, which is also set to “Yes,” with his profile reflecting US specifics and Aventum.
Output 5:
out_finalResponse: Onboarding Process Summary for New Joiner: John Doe
1. New Joiner Overview:
• The details for the new joiner, John Doe, have been successfully extracted and added to the User Database. Key details include:
○ Job Title: Business Analyst
○ Department: Finance & Strategy
○ Date of Joining: 2024-09-05
○ Employment Type: Permanent
2. Entra ID Setup Status:
• The Entra ID setup was successfully completed. The new joiner’s information has been added to the Entra ID Database.
3. Application and Hardware Setup Status:
The hardware and application setup for John Doe was successfully completed. The details have been uploaded to UiPath Data Fabric after coordination with the line manager, Michael Scott.
Input 6:
Jane Smith, identified by Applicant ID 21789, is an Software Engineer, working in the Technology & Engineering department. She reports directly to her line manager, David Johnson, and is classified as a Permanent employee with a salary of 105,000. She joined the organization on 10/12/2024. Her office is located at C-42, Tech Park Avenue, and she can be contacted via phone at 9001122334. Based in Canada and operating from the Toronto region, her Entra credentials are set with the username “jane.s” and password “jane@1234,” and her User Principal Name is jane.smith@aventumgroup.com. Additionally, she is associated with supplier Accenture and is a member of various groups, with Standard AD Groups, Microsoft 365 Group, PayHawk User, Zendesk User, Atlas (Sage HR), Phished - User, Skedda, and Azure Group Id all having the value “Yes.” She has also enabled Graphical Signature and is subject to Intune - User - Conditional Access Policies, which is also set to “Yes,” with her profile reflecting US specifics and Aventum.
Output 6:
out_finalResponse: Onboarding Process Summary for New Joiner: Jane Smith
1. New Joiner Overview:
• The details for the new joiner, Jane Smith, have been successfully extracted and added to the User Database. Key details include:
○ Job Title: Software Engineer
○ Department: Technology & Engineering
○ Date of Joining: 2024-10-12
○ Employment Type: Permanent
2. Entra ID Setup Status:
• The Entra ID setup was successfully completed. The new joiner’s information has been added to the Entra ID Database.
3. Application and Hardware Setup Status:
The hardware and application setup for Jane Smith was successfully completed. The details have been uploaded to UiPath Data Fabric after coordination with the line manager, David Johnson.