Job only finds lower packages to install

Help Orchestrator
,
1

I’m having an issue where some of the Virtual Machines can’t seem to find the correct package to execute a process.

Our Orchestrator is on version 2023.4.0 and all our machines have the same version of Studio 1.23.10.

When I try to run a job, depending on the machine, I get a similar error to this one:

Info: Failed to install package ‘[PackageName]’

UiPath.CoreIpc.RemoteException: Failed to install package ‘[PackageName]’ —> UiPath.CoreIpc.RemoteException: NU1102: Unable to find package UiPath.Mail.Activities with version (= 1.22.2)

  • Found 3 version(s) in [Redacted]/nuget/v3/[Redacted]/index.json [ Nearest version: 1.18.2 ]
  • Found 2 version(s) in Local [ Nearest version: 1.21.1 ]
  • Found 0 version(s) in nuget.org
  • Found 0 version(s) in Connect
  • Found 0 version(s) in Official
  • Found 0 version(s) in [Redacted]/nuget/v3/[Redacted]/index.json
    — End of inner exception stack trace —
    at UiPath.Robot.Core.ProjectInstaller.InstallCore(InstallProjectCommand installCommand)
    at UiPath.Service.Core.NetWindowsProjectInstaller.InstallCore(InstallProjectCommand installCommand)
    at UiPath.Robot.Core.ProjectInstaller.<>c__DisplayClass10_0.<b__0>d.MoveNext()
    — End of stack trace from previous location —
    at UiPath.Robot.Core.ProjectInstaller.Install(InstallProjectCommand installCommand)
    at UiPath.Service.Core.PackageService.InstallProcess(PublishedProcess process, ImpersonableIdentity identity, IRobot robot, Nullable1 jobId, CancellationToken ct) at UiPath.Service.Job.InstallPackage(ImpersonableIdentity identity, CancellationToken ct) at UiPath.Service.Job.PrepareForExecution(ImpersonableIdentity identity, CancellationToken ct) at UiPath.Service.Job.UiPath.Service.Core.IExecutorEvents.ExecutorAvailable(ImpersonableIdentity identity, CancellationToken ct) at UiPath.Service.Impl.ExecutorProxy.OnExecutorAvailableAsync(Object sender, AvailableEventArgs args) at UiPath.Service.Core.ExecutorService.Available(AvailableMessage availableMessage) at UiPath.CoreIpc.Server.<>c__DisplayClass7_3.<<-ctor>g__InvokeMethod|6>d.MoveNext() --- End of stack trace from previous location --- at UiPath.CoreIpc.Server.<>c__DisplayClass7_1.<<-ctor>g__HandleRequest|3>d.MoveNext() --- End of stack trace from previous location --- at UiPath.CoreIpc.Server.<>c__DisplayClass7_2.<<-ctor>b__5>d.MoveNext() --- End of stack trace from previous location --- at UiPath.CoreIpc.Helpers.Timeout[TResult](TimeSpan timeout, List1 cancellationTokens, Func2 func, String message, Func2 exceptionHandler)
    Start Time: 7/16/2024, 10:32:06 AM
    End Time: 7/16/2024, 10:32:31 AM

Like, I said, depending on the machine, either it will work and execute perfectly, or this error will show up and it won’t even start the execution.

It seems that certain machines only have access to lower versions of packages and aren’t able to install the required one and won’t execute the process because of that. I can’t understand why this happens, since all of them have the same Studio versions as well as the same feeds and sources.

Has anyone had the same problem and found a solution? Any help would be appreciated.

Thanks!

2

@J0Santos,

It’s not a issue with Studio version. It’s UiPath.Mail.Activities version.

Thanks,
Ashok :slight_smile:

3

I get that it’s an issue with the Mail.Activities, in this specific case. The issue is, this error has happened with other packages, not just mail activities, this one was just an example.
Also, this error only happens in some machines. I have 6 machines and it happens in 3 of them, and on the other 3 it works perfectly, and I don’t know why.