Job log not visible in Orchestrator

I have setup single node Orchestrator and we are using both DB, elasticsearch to push the logs.
In robot machine I am able to see the logs but in orchestrator I am unable to see log even though the setting is as per documents.
Robot logging level set to Info but I am getting An Error has occurred.

We had similar issue. I’d check if elastic search is somehow messing up the logs here.
Disable elastic search and check if you are getting logs in orchestrator.

Try these steps too -

  • Stop the UiPath Robot service
  • Delete the folder “C:\Windows\SysWOW64\config\systemprofile\AppData\Local\UiPath\Logs\execution_log_data folder”
  • Restart the service

If not raise a support ticket to uipath.

changing web.config file as below fixed my issue as per support help.

  • Changing the target name under robotelasticbuffer from "robotelastic’ to “robotelastic1”.
    This change is done to read the data from orchestrator database instead of elasticsearch.
    Please refer below screenshot.

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