!Job Alert! Process Developer & Controller - Charlotte, NC 28211, USA

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Sonic Automotive (www.sonicautomotive.com) is looking to build out its Center of Process Excellence with a Process Developer & Controller role. Please see here for the posting and to apply. Some of the posting details are as follows:

POSITION OVERVIEW
As a member of Sonic’s Center of Process Excellence (CoPE) the Process Developer & Controller will be responsible for the daily
administration of the automation software production environment, Level 1 Support, and Process Development using UiPath.
The Process Developer & Controller will be responsible for managing the deployment of approved robotic code into the
production environment including scheduling processes, monitoring resources, etc. Along with developing production-ready
processes in UiPath, the Process Developer & Controller will also be the first point of contact for issue resolution and will
investigate and triage issues in accordance with written specifications for a process to determine appropriate break-fix or
escalation procedure. The Process Developer & Controller Position will report to the Vice President of Procurement & Process
Development.

JOB DUTIES
• Daily oversight and management of robot allocation and scheduling
• Utilize Solution Design Documents to develop production ready UiPath code
• Monitor process outcomes and performance
• Investigate any exceptions encountered and determine exception volume and type
• Invoke appropriate incident management processes
• Manage incidents and provide L1/L2 support
• Schedule and/or perform code fixes
• Consolidate bot logs for reporting and optimizing utilization
• Bot performance and variance reporting
• Publish bot metric reports and issue analysis reports to leadership
• Weekly and monthly KPIs dashboard
• Update bot code and documentation
• Input and review new assessments in Automation Hub
• Work with SOX team to ensure compliance with controls
• Create and maintain system and process documentation
• Become an expert and resource for CoPE
• Strive to take on more responsibility to alleviate work overload from CoPE teammates
• 5-10% travel required
• Problem solving issues that arise in day to day running of RPA processes and providing timely responses and
solutions as required
• Flexible to work across shifts and weekends per business needs