Why is it not possible to interact with any elements in native PDF after upgrading Adobe Acrobat Reader DC version 2022.001.20142?
Issue description:
Issues With PDF Interaction After Upgrading Adobe Acrobat Reader/Pro DC Version
Resolution:
- Open the PDF manually in Adobe Acrobat Reader or Pro DC.
- Click File > Properties or Menu > Document Properties
- Check to see if it is a Tagged PDF
- Click File or Menu > Preferences > Reading
- Make sure your Preferences are set as follows:
Read more on Identifying UI Elements in PDF With Accessibility Options.
Troubleshooting:
If the solution above does not resolve the issue, provide the following information to the UiPath Support team for further investigation:
- Use UiExplorer to spy on some of the elements that are breaking. Share if it is possible to capture anything in the PDF with UiExplorer or if it tries to capture the entire page (also share a screenshot).
- Select individual elements and share the selector seen in UiExplorer.
- Compare the selectors between old and new versions.
- Change the UI Framework for UiExplorer (see screenshot below) and share if it is possible to select individual elements.
- Share example documents where the issue is occurring.
- Does this occur on only one machine, or does this occur for all machines that have been updated to the new version?
- Share a screenshot of the project's dependencies or share the project files (.XAMLs, project.json, etc)
- Was the previous version of Adobe Acrobat Reader or Pro version?
- Also, provide Studio/Robot version.