Issues Due to Certificate Change in Orchestrator

What are the issues due to certificate change in Orchestrator?

Issue 1: You are not authenticated issue while using API related activities such as Get Asset, Get Credential etc.

Issue 2: Processes are not visible in Robot tray

These issues generally occur if the certificate of Orchestrator has been changed in IIS bindings, but the thumbprint is not updated in appsettings.Production.json file present in Identity folder.

Resolution:

  • In appsettings.Production.json file present in Identity folder, , under "Name" parameter, update the correct certificate thumbprint and save
  • Restart the website from IIS.