Issues Connecting The Task Mining Client To Task Mining Deployed On Automation Suite

When encountering the login error "No connection with server, please contact Admin" in the Task Mining Windows client within the Automation Suite environment, what procedures can be followed to resolve the issue?

Issue Description:

When trying to log in to the Task Mining Desktop client, users may encounter the message "No connection with server, please contact Admin." This issue is often accompanied by the error "unable to verify the first certificate" in the client's main log (refer to the 'Error' field for more details). It is noteworthy that this problem is specifically observed in instances where Task Mining is deployed within an Automation Suite environment.

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Resolution:

The issue is resolved by adding the Automation Suite cluster's certificate and root CA to the Trusted Computer Store in Windows.
Follow the below steps, noting that administrative access may be required in the respective environment:

  1. Obtain the Server's Certificate and Root CA:
  • Export the SSL certificate and root CA certificate from your Automation Suite Cluster.
  1. Open Certificate Manager:
  • Press Win + R to open the Run dialog.
    • Type certmgr.msc and press Enter. This opens the Certificate Manager. (Note: Administrative privileges may be required.)
  1. Install the Certificates:
  • In Certificate Manager, navigate to 'Trusted Root Certification Authorities > Certificates'.
    • Right-click the 'Certificates' folder, choose 'All Tasks', and then 'Import'.
    • Use the wizard to import the Root CA certificate.
    • Repeat the process to import the Automation Suite Cluster's certificate, but place it in the 'Trusted Publishers' directory.
  1. Restart the Computer:
  • After the certificates are installed, restart your computer to ensure the changes take effect.