Issue with upgrading orchestrator from 17.01 to 18.02. error status: 1603


#1

Hi,
I’m currently trying to upgrade the uiPath orchestrator from 17.01 to 18.02 version.
According to the documentation you should be able to upgrade directly: https://orchestrator.uipath.com/docs/about-updating-and-migrating-to-2018

The upgrade seems to complete most of the steps but fails:
Windows Installer installed the product. Product Name: UiPath. Product Version: 18.2.3.0. Product Language: 1033. Manufacturer: UiPath. Installation success or error status: 1603.

Property(S): OLD_VERSIONS_LAST_MIGRATION = 201707251141401_Add_Organization_Unit_Permissions_To_Administrator_Roles
Property(S): ProductToBeRegistered = 1
MSI (s) (94:68) [14:39:50:190]: MainEngineThread is returning 1603
MSI (s) (94:2C) [14:39:50:205]: RESTART MANAGER: Session closed.
MSI (s) (94:2C) [14:39:50:205]: RESTART MANAGER: Session closed.
MSI (s) (94:2C) [14:39:50:205]: No System Restore sequence number for this installation.
MSI (s) (94:2C) [14:39:50:221]: User policy value 'DisableRollback' is 0
MSI (s) (94:2C) [14:39:50:221]: Machine policy value 'DisableRollback' is 0
MSI (s) (94:2C) [14:39:50:221]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (94:2C) [14:39:50:221]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2 
MSI (s) (94:2C) [14:39:50:221]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2 
MSI (s) (94:2C) [14:39:50:221]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
MSI (s) (94:2C) [14:39:50:221]: Destroying RemoteAPI object.
MSI (s) (94:F0) [14:39:50:221]: Custom Action Manager thread ending.
MSI (c) (A4:48) [14:39:50:221]: Back from server. Return value: 1603
MSI (c) (A4:48) [14:39:50:221]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
MSI (c) (A4:48) [14:39:50:236]: PROPERTY CHANGE: Deleting SECONDSEQUENCE property. Its current value is '1'.
Action ended 14.39.50: ExecuteAction. Return value 3.
MSI (c) (A4:48) [14:39:50:236]: Doing action: FatalError
Action 14.39.50: FatalError. 
Action start 14.39.50: FatalError.
Action 14.39.50: FatalError. Dialog created