Issue with ServiceNow Integration

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1

Hello,

I am sending data from UiPath to a custom table in ServiceNow. I am using UiPath.intetgrationservices.activites = 1.16.0.

Everything was working as expected. I went into servicenow and created a custom table. Then I dragged in this activity (insert record):

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All was great and I was able to pass data into the custom table. However, then I went to ServiceNow and I added in additional columns to that custom table. The original activity that I pulled in continues to work. I was able to refresh the activity and the new column fields appeared. However, if I drag in an entirely new insert record, the table I want no longer appears:

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So in short, the old activities still function but the new ones (post SNow custom table update no longer work). If I was just using “insert record” I would just copy and paste the existing activity and move on. However, I need to use “Update Record” so it wont work. Please let me know!

"Update issue" can't load issue properties. Jira Integration Service
2

Hi @Asanka
As new activities not working for you. Try downgrading the ServiceNow package and look for stable package and use it.

3

Hey,

I tried downgrading and it does not work either

4

@Asanka

To make sure can you try the same with a different new peoject and confirm if you see the issue..if not a restart should fix it

Cheers

5

Hi @Asanka,

Ensure each “Insert Record” activity points to the correct table/object and refresh them in Studio to update the schema. Wrap the activities inside a ServiceNow Application Scope, if needed, clear Studio’s cache. If new columns still don’t appear, use the HTTP Request activity to insert records via ServiceNow’s REST API.

6

Try a restart after killing the studio process from task manager. Ideally it should work without any error. May be a glitch

7

Hey,

I tried with an entirely new project and it did not work.

8

Hey,

So the issue is i cannot point it to the correct table/object because the table no longer appears in the dropdown in the activity.

By clearing the cache do you mean deleting the locals folder in the project? Because I did that.

9

I tried killing the process from task manager, then deleting locals folder in project, then restarted. Still same issue.

10

Has anyone been able to recreate this issue on their end?

11

Something else of interest. When i deleted the locals folder the existing activities that once worked stopped working. the activities now show this error:

The object ‘x_renewals_table’ is no longer accessible on the current connection. Please verify your permissions, or choose a valid object from this connection, or select a connection that includes this object. Error code: DAP-DT-2002."

12

Hey @Asanka

Anil brought my attention to this topic as I was helping someone on another post that had a similar issue related to JIRA.

We were able to quickly confirm that, at least with JIRA, there is definitely a bug where you cannot see the properties in the activity card in order to load the dynamic properties.

It seems to be exactly the same as your issue with ServiceNow, I just don’t have a Service Now Sandbox to test with, I raised it directly with the product manager for the Integration Service as it seems like a pretty serious issue. Hopefully it will get clearly identified and fixed urgently and the same fix for JIRA will fix yours too.