Issue while trying to connect ServiceNow PROD environment (Client) from UiPath

I tried connecting to ServiceNow PROD environment (Client) from UiPath using UiPathTeam.ServiceNow.Activities but it’s failing in every attempt. Please let us know the steps involved to successfully connect to ServiceNow PROD along with prerequisites.

1 Like

Hello Kiran,
You need to be sure that you have this:

  1. Correct EndPoint in this format “https://XXXXXX.service-now.com/
  2. Be sure that EnviromentType is Design_and_Test
  3. Is mandatory to have at least 1 incident on You ServiceNow instance
  4. And be sure that you have all the settings from this movie including what you see in descriptions.
    https://youtu.be/Hpl6U3ZynbM
    Thanks,
    Cristian Negulescu