When a user creates a ticket with Excel attachment in ServiceNow, there is a Business rule that will trigger on a specified condition. Ticket information and attachment encoded data will be send to Orchestrator Queue. But we are able to send only 3 rows of excel data to the queue and anything more than 3 rows of excel data is not possible.
Issue in fetching the queue details from Service Now if the excel row items are >3
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As you said there is a Business Rule trigger, can you check that Is there any condition to take / Send only 3 rows of excel data to the Queues?
There is no specific condition written in Java Script to trigger the Business Rule. Using this same Business Rule we are able to send more than 5 rows into other API.
Can you check the API endpoint, body or any properties where it is restricting to take the 3 rows only
Also, check the logic if it is fixed to pass 3 rows only?
As you said you are sending more rows through API