Issue in fetching the queue details from Service Now if the excel row items are >3

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When a user creates a ticket with Excel attachment in ServiceNow, there is a Business rule that will trigger on a specified condition. Ticket information and attachment encoded data will be send to Orchestrator Queue. But we are able to send only 3 rows of excel data to the queue and anything more than 3 rows of excel data is not possible.

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@Sonia2

Welcome to forums

As you said there is a Business Rule trigger, can you check that Is there any condition to take / Send only 3 rows of excel data to the Queues?

Thanks,
Srini

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Hi Srini,
There is no specific condition written in Java Script to trigger the Business Rule. Using this same Business Rule we are able to send more than 5 rows into other API.

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@Sonia2

Can you check the API endpoint, body or any properties where it is restricting to take the 3 rows only

Also, check the logic if it is fixed to pass 3 rows only?

As you said you are sending more rows through API

Thanks,
Srini