Issue about Web Recording

Help
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Hi All:

I want to recording a automation recording about sign in Orchestrator, but when I begin Web Recording ,the mouse is very stuck and can’t keep up with my hand movement speed. When a click the space, it crash down and shows error as below:

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1575×567 25 KB

Why? And how to deal with? :fearful:
Thanks in advance !

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@Harvey Install browser extension

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Hi indra, Thanks! But I remember I have added the chrome extension before, why now I need to install it again? I open the website and shows as below, I click the “ADDED TO CHROME” and nothing happened. :persevere::no_mouth::sob:

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21114×588 55.4 KB

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@Harvey Restart your system

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@indra hi, I restarted my studio and kept the chrome extension website opening. But the web recording still has the same problem.

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@indra It’s very strange. When I used web recording to click the elements on top of the website, it worked fine. But when I click the input space, the mouse became very stuck and crashed down later.

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I can’t select the input space in the website, although I have added the chrome extension.

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31055×355 44.3 KB

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And why the web recording can recognize the IE browser but can’t recognize the elements in chrome browser.

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It works!!!

Just uninstall the chrome extension and install chrome extension. Nothing else…:rofl::open_mouth:

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I think extension is conflicting.

You added the chrome extension.
Try delete other.

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Thanks!:hugs:

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