Issue about Web Recording

studio
recording
web

#1

Hi All:

I want to recording a automation recording about sign in Orchestrator, but when I begin Web Recording ,the mouse is very stuck and can’t keep up with my hand movement speed. When a click the space, it crash down and shows error as below:

Why? And how to deal with? :fearful:
Thanks in advance !


#2

@Harvey Install browser extension


#3

Hi indra, Thanks! But I remember I have added the chrome extension before, why now I need to install it again? I open the website and shows as below, I click the “ADDED TO CHROME” and nothing happened. :persevere::no_mouth::sob:


#4

@Harvey Restart your system


#5

@indra hi, I restarted my studio and kept the chrome extension website opening. But the web recording still has the same problem.


#6

@indra It’s very strange. When I used web recording to click the elements on top of the website, it worked fine. But when I click the input space, the mouse became very stuck and crashed down later.


#7

I can’t select the input space in the website, although I have added the chrome extension.


#8

And why the web recording can recognize the IE browser but can’t recognize the elements in chrome browser.


#9

It works!!!

Just uninstall the chrome extension and install chrome extension. Nothing else…:rofl::open_mouth:


#10

I think extension is conflicting.

You added the chrome extension.
Try delete other.


#11

Thanks!:hugs: