Interactive Sign In Not Opening Browser Page To Log In

News Knowledge Base
1

Why is the Browser window with Sign-In not launching when using Interactive Sign-in from Studio or Assistant Browser

Introduction:

In some scenarios, connection issues might be encountered while attempting to sign in to the UiPath Cloud Orchestrator using Interactive Sign-in from UiPath Studio or UiPath Assistant. This error might prevent the connection from being established, even upon clicking the "Sign-in" button.


Error Description:

The following error message might show up in the Event Viewer:

System.Threading.Tasks.TaskCanceledException: The request was canceled due to the configured HttpClient.Timeout of 30 seconds elapsing.

This primarily happens on a particular machine when the UiPath instance fails to establish a connection with the Orchestrator URL.

Troubleshooting Steps:

  • Ping the Orchestrator URL: Verify the connection to the Orchestrator by pinging the Orchestrator URL from the problematic machine.
To perform this:
  • Press Windows + R keys, type cmd, and hit Enter to launch the Command Prompt.
  • Type ping followed by the Orchestrator_URL and hit Enter.

  • Test on Another Machine: If the issue persists on the affected machine, attempt the same process on a machine where the Robot operates successfully.

    If the second machine establishes a successful connection and can ping the URL, then the issue likely lies within the initial machine.

  • Check Firewall or Proxy Restrictions: If the machine still experiences connection issues, it's advised to check whether any firewall or proxy settings block the Orchestrator URL. Validate the following with the IT or Network team:

  • Default Browser Issue: Examine the machine's default web browser. If Internet Explorer is used, consider changing to Edge or another supported browser since Internet Explorer has been deprecated.

  • UiPath Assistant Sign-In Error: Issues might occur if signing into the Orchestrator using the interactive sign-in option in UiPath Assistant:
  • Sign out from the Orchestrator in the UiPath Assistant/Preferences window.
  • Sign in again.

If other common sign-in errors occur, refer to the Common Sign-in Errors section.

By following the steps above, the issues with connecting UiPath Studio or UiPath Assistant to the UiPath Cloud Orchestrator should be thoroughly addressed. If problems persist, contacting UiPath Support is recommended.