I’ve been repeating, as often as I can, to the product owners of the IS via our MVP channels, that they urgently need to add some sort of logging and error messages to it so we can actually see why it disconnects etc aswell as do the documentation properly.
They have indicated they are intending to add better logging, but its hard to get clarity on when we will see it.
I know that doesn’t help you in the short term, but hopefully in the medium term its going to improve to the point where we can actually debug these sort of things.