Intake, KPIs, and Metrics for Test Manager

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How have others approached both the Intake for Test Manager as well as metrics, KPI’s, and ROI?

Do folks use Automation Hub to intake for Test Manager tests so that you know what the test is? Or do folks find that to be onerous overhead? How do you measure the success of your Test Manager program, i.e. how do I describe and measure the value provided by Test Manager vs having QA Engineers?

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Approaches to test intake, metrics, KPIs, and ROI can vary depending on the organization, the nature of the projects, and the goals of the testing process. Below are some common approaches and considerations that organizations may take:

  1. Test Intake:
  • Automation Hub: Some organizations use Automation Hub or similar tools to manage test intake. Automation Hub can help in centralizing and streamlining the process of identifying and prioritizing automation opportunities. It allows teams to submit test ideas, which can be reviewed and approved by stakeholders before being assigned for implementation.
  • Manual Process: In some cases, organizations may use a manual process where teams communicate test ideas and requirements directly to the test manager or automation team. This approach might be suitable for smaller organizations or projects with less complex testing needs.
  1. Metrics and KPIs:
  • Test Automation Coverage: Measure the percentage of test cases automated against the total number of test cases in the project. This metric provides insights into how much of the testing effort is automated.
  • Test Execution Time: Measure the time it takes to execute the test suite before and after test automation implementation. This can help identify efficiency gains.
  • Defect Detection Rate: Measure the number of defects caught by automated tests compared to those caught by manual testing. A higher detection rate can indicate the effectiveness of automation.
  • Test Maintenance Effort: Track the time and effort spent on maintaining automated test scripts. Lower maintenance effort indicates stable and maintainable tests.
  1. ROI (Return on Investment):
  • Time Savings: Calculate the time saved in testing efforts due to automation. This can include test execution time, regression testing, and repetitive tasks.
  • Cost Savings: Analyze the cost savings achieved through reduced manual testing efforts and increased efficiency.
  • Improved Quality: Assess the impact of automation on defect detection and reduction in production issues.
  • Resource Utilization: Evaluate the optimal utilization of QA Engineers’ time on higher-value tasks instead of repetitive manual testing.

Ultimately, the success of the Test Manager program and its value over having QA Engineers can be measured through a combination of the above metrics and the achievement of organizational goals. A successful Test Manager program should demonstrate increased testing efficiency, improved test coverage, reduced time to market, and better product quality, leading to cost savings and higher customer satisfaction.

It’s important to continually assess and adapt the measurement approach as the testing landscape evolves and the automation initiative matures. Regularly communicating the results and benefits of test automation to stakeholders will help demonstrate the value provided by the Test Manager and automation efforts.

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@rodrigo.simao , this is helpful, thank you.

Can I ask what intake process your organization uses and do you find that to be effective? What’s working and what’s not working?

For the Metrics and KPIs are you building custom dashboards in Insights to track that? And how is that data used, i.e. is it used to justify the value of the continued use, as part of a continuous improvement program where you’re trying to get all testing to X% in coverage, hours given back, etc?

How have you kept track of all of the Test Cases/Sets that you have out in the wild and what has been your experience in managing that as part of an automation lifecycle management?

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Sure! Mark as solution so the topic closes, in my organization we have dashboards to track everything.

Sometimes it’s hard to manage all of it but with time you get used to it!

Cheers! :slight_smile:

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