I’ve tried to submit this issue about 5x… 2-3 in the customer portal but I get nowhere. Outside of the customer portal I’ve tried emailing but I get messages which indicate that the email wasn’t submitted/sent (“We’re stumped, SORRY!”).
If I have a serious installation issue but I can’t communicate with the developers or technical support staff… where do I go?
So… here’s what I’ve experienced…
Windows 10 Pro: All MS updates through Monday, 6/24/2024
Office 365: All MS updates through Monday, 6/24/2024
Dell 5500; 4TB SSD; 16GB RAM
Browsers active: Chrome, Firefox, Brave, Edge and Opera all up-to-date through Monday, 6/24/2024
I downloaded Clipboard AI from your site and selected to install into Chrome, Firefox and Edge rather than a reboot.
In a word: DISASTER or TWO words: ABSOLUTE DISASTER.
Here’s what happened for about +/-2 hours (prob not much of an exaggeration but I wasn’t in-front of my laptop): 100% cpu utilization pegged on what appeared to be these three (3) browsers. Not sure of what was going on, so I decided to remove the UI app from my system (I have full rights).
More wait, wait, 100%, wait, wait, 100%… ad nauseum…
I watched this for about 10++ minutes and decided to go away and come back another day. After about 2 hours I noticed the system seemed to be stable and I restarted (there were no MS updates pending a restart).
Needless to say, I’m SERIOUSLY burned BUT confident that you can provide guidance.
Here’s what’s unique (I think) about my active system:
Chrome tabs: 100+ ish (it’s very high but <200)
Firefox tabs: Probably 100ish but not as high as Chrome
Lots of separate windows for the above browsers; no hidden windows in use for any browser.
Edge tabs: maybe 30+ ish
Opera tabs: 20+
Brave tabs: 20ish
So, why sooo many tabs? I work at several places instead of having a ‘single job’ so I separate my clients and their respective needs into separate browsers as much as I can AND I do research for other people etc.
My ‘gut’ feel is that the app was being inserted into every single active tab. If correct, I’d probably have to wait a looooong time to use the app? If I’d select restart, then the launch time for each of the primary browsers (Chrome, Firefox and Edge) would have taken hours++ (days?).
I don’t have the time to waste…
What are my next steps? I can’t be without my FUNCTIONAL laptop for more than an hour during the day. Night time risk? What if ALL things fail?? ;-(
