Insights Installation fails after initialization

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Insights Installation fails after initialization

Issue Description

Insights installation fails shortly after initialization.

Root Cause

There are a few things that could potentially cause this, however, the most common would be special characters in a password that is used.

Diagnosing/Resolving

  1. After the failure occurs, go to %temp% in a file explorer and look for the file: InsightsInstallerExecuter.log
  2. Open the file and see where the failure occurred. See if any error like the
    • SetupEmailServerCommand|System.NullReferenceException: Object reference not set to an instance of an object.
    • CheckMandatoryParametersCommand|System.NullReferenceException: Object reference not set to an instance of an object.
  3. Any error with 'System.NullReferenceException: Object reference not set to an instance of an object.' in this file, usually means that a special character in the input for the installer caused a failure.
  4. Check any passwords for '\', '/' or double quotes. Any of these characters could cause an issue. The error message may give a hint of where the failure occurred. For example 'SetupEmailServerCommand' means the error was with the SMTP mail password.
  5. If the special character exists in a password, try changing the password to not include that character.