Insights Install Fails With “The Provided Credentials Are Not Valid”

Error fix for "The provided credentials are not valid." returned when providing the credentials for the Orchestrator Host account during the Insights install.

Issue Description

When providing the credentials for the Orchestrator Host account, it says that the Credentials provided are invalid.


Diagnosing the Issue

  1. On the insights machine, open a web browser
  2. Go to the URL of Orchestrator (i.e. https://YourOrchestratorURL)
  3. If a “Insecure Connection” error is obtained, go to the section “Installing Orchestrator Certificate”
  4. Change the tenant to “Host” and try logging in.
  5. If the login fails, go to the section “Resetting Orchestrator Password”
  6. If the login is successful, try changing the password via the GUI (There was a known issue where the password sometimes needed to be reset)

Installing Orchestrator Certificate

  1. In the browser, click the “Not Secure” text. The location may vary depending on your browser, but all browsers give an option for viewing the certificate. The option is always in the URL navigation window. Look for “Not Secure” or “Certificate error” and click the text.
  • For Chrome
  • For Firefox
  • For Internet Explorer
  1. After clicking the text, there will be an option for viewing the certificate.
  2. In the Certificate Window, go to the Details tab and select “Copy to File…”
  3. Save the file to your desktop.
  4. Open the certificate that was saved to your desktop by double clicking it.
  5. In the window that opens, select “Install Certificate…”
  6. Choose “Local Machine”
  7. Select “Place all certificates in the following store” and then click Browse…
  8. Choose “Trusted Root Certification Authorities”
  9. Click OK and then click next and install the certificate.
  10. Once this step is complete, return to step 4 in the section, “Diagnosing the Issue” and continue from there.

Resetting Orchestrator Host Password

  1. Once this step is complete, return to step 4 in the section, “Diagnosing the Issue” and continue from there
  2. If possible, reset the Orchestrator password using the “Forgot your password?” link
  3. If this is not possible, you need to reset the password in the Orchestrator Database
  4. Connect to SQL Server using SQL management Studio
  5. Run the following Query
    • Update [%UIPATH ORCHESTRATOR DATABASE NAME%].dbo.users
      Set Password = 'AK3FINpqU/VzL+c+VL8mbk9wH35Y22bnTnGlLcAq8KKNqj2pN+3bv0+V0qoSKLIANg==', IsFirstLogin='1'
      WHERE Username='admin' and Name='System' and Surname='Administrator'
  6. After making this change, try logging in to Orchestrator using the password “3edcVFR$”
  7. Verify login to Orchestrator as the host admin. Change the password at first attempt
  8. Retry the Insights install using the new credentials.