Insights and Data Service integration

Hey all!

I’m writing to understand if there’s any way to integrate data service and Insights (cloud version) so that the data can be populated for analytics without having to use additional log fields.

If yes, kindly share any references documents.

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Hi @jeyadevan.swetha!

Insights and data service don’t currently have a direct integration, so custom fields are your best bet to share data between the two at this moment. However, this integration is on our roadmap and we plan to unblock this scenario as soon as we can. Copying @ankit.saraf for visibility.

For our reference, what kinds of metrics were you hoping to send to Insights?

Thank you!

Hi @Michelle_Yurovsky ,
Thank you for taking time replying…

As part of the process, we’re sending information that is read from emails as entities to Data service and then from there the data is being utilized by other processes.

In this scenario, I felt if there’s a way we could integrate Insights and Data Service, load on creating logs/queue fields can be reduced…