In action center it is going to unassigned task but i want it is in the assigned task section

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1

Hi community,

When i am tring to run the action in the meastro for using human in loop solution i am getting the error that it is going to the unassigned task in the action but i want it is come in the assigned task what should i do for that

for your reference i am pasting screenshot below

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2

@vikasbaburao.sajjan

That means the task was not assigned to anyone, if you assign that task then it will be in assigned list.

3

Hi @vikasbaburao.sajjan,

You need to configure an Assignee in Mastero while configuring user task for Human:

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Thanks

4

We are trying to retrieve the output from the RPA workflow that is assigned from this workflow. However, when we call the workflow in Maestro, the task is not appearing in the Assigned Tasks section. Instead, it is being created under Unassigned Tasks.

How can we ensure that the task is assigned correctly and appears in the Assigned Tasks section rather than Unassigned Tasks?

5

Hi @vikasbaburao.sajjan,

You need to select an assignee in human task on Maestro as shown in snapshot.

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Also, Can you share the snapshot of your configuration for human action.

Thanks

6

hi @iampnkz
below is the snapshot that i used in the studio desktop mode we try to call it in the maestro

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7

looks like the email address of the user is not resolving to a user to assign.
Could you add a output var to failed task assignment ouput?
that should give you why it has failed

Or is it not throwing any error?

SG.

8

Hi @vikasbaburao.sajjan,

For the User Name or Email field, use the Expression Editor and enter the user’s email address then it will appear in Pending.

Make sure the user exists in the target folder in Orchestrator.

Aslo, Try to run in studio and check if you are getting the expected result.

Thanks

9

Hi @vikasbaburao.sajjan,

  1. Firstly, check if the user to whom you are assigning the task has necessary permissions to view and work on tasks.
    Check here:
    Orchestrator → Tenant → Manage Access → Users AndAlso Folder → Manage Access
    A task can be created successfully in Action Center, but assignment may fail if the user doesn’t belong to that folder. So, make sure the user is part of the folder.

  2. Put a variable for the Failed task assignments output variable for the Assign Tasks activity and see if the activity is failing to assign the task correctly.

  3. Email address of the user doesn’t match the Orchestrator user. Verify if you are putting the exact email spelling and no extra spaces. Try to put open the variable in expression editor and type the email in the double quotes.

Hope you get a solution through 1 of the above steps.

Cheers!!