Hi UiPath Team,
I’m writing to you with an idea how UiPath Support could be improved – at least in my opinion.
Our company is partnering with UiPath and we are working with +10 customers that are using cloud orchestrator.
We had multiple times challenges with requesting support at UiPath help desk because we didn’t know Support ID for a certain client (for example we are not selling licenses to the client or don’t have admin access to customer’s Orchestrator). On the other side, we usually know the URL address of the Orchestrator for the customer – which is also a unique identifier after all.
Maybe in the future it would be possible to resign from Support ID as mandatory and also allow Orchestrator URL to open requests?