I'm getting some errors while downloading packages and dependencies

Help Studio
,
1

I’m getting some errors while downloading packages and dependencies and it looks like it’s a server issue, who knows how to fix it?
Error: ‘The SSL connection could not be established, see inner exception.’ exception on ‘https://pkgs.dev.azure.com/uipath/Public.Feeds/_packaging/UiPath-Official/nuget/v3/index.json’

The image shows a UiPath Manage Packages window with an error message indicating a failure to retrieve metadata from the "Official" package source. (由 AI 生成标题)
The image shows a UiPath Manage Packages window with an error message indicating a failure to retrieve metadata from the "Official" package source. (由 AI 生成标题)1121×621 19.8 KB

The image displays a software output log with multiple error messages about SSL connection issues and socket exceptions during attempts to restore packages for 'UI Automation'. (由 AI 生成标题)
The image displays a software output log with multiple error messages about SSL connection issues and socket exceptions during attempts to restore packages for 'UI Automation'. (由 AI 生成标题)2167×973 161 KB

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Hi @1972134464, could you please share a screenshot of the settings screen from Studio > Manage Packages? This will help in diagnosing the issue more effectively.

The URL you’ve provided doesn’t seem correct. Here’s the official feed URL you should be using:

https://pkgs.dev.azure.com/uipath/Public.Feeds/_packaging/UiPath-Official/nuget/v3/index.json

If this URL is already present in your settings, the issue might be related to proxy settings. Could you check if you have any proxy configured in your Windows > Internet Options? This could be interfering with the feed connection.

Additionally, please ensure that your organization has whitelisted the domains listed in the documentation provided, especially if you’re working within an organizational network. You can find the details here:

Robot - Configuring networking settings.

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I don’t have any proxies configured and the URL is true.

This image shows the settings for managing package sources in UiPath Studio, including options for local, official, and marketplace sources, as well as user-defined package sources. (由 AI 生成标题)
This image shows the settings for managing package sources in UiPath Studio, including options for local, official, and marketplace sources, as well as user-defined package sources. (由 AI 生成标题)1126×624 24.8 KB

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Thanks, @1972134464.

Quick question – are you using Enterprise Cloud or Community Cloud? Also, could you send me a screenshot of this section in UiPath Studio? You can find it by going to Studio → Home → Help and then checking the right side.

The image displays UiPath's software information including version details, licensing provider, and a link to the Company Policy, as well as options to generate governance files and copy information, running on Microsoft Windows 11 Enterprise 64-bit. (Captioned by AI)
The image displays UiPath's software information including version details, licensing provider, and a link to the Company Policy, as well as options to generate governance files and copy information, running on Microsoft Windows 11 Enterprise 64-bit. (Captioned by AI)406×523 10.1 KB

I just want to see if there are any Automation Ops policies set up for you.

Is that possible?

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Hey @1972134464 , Also, could you please check only the Include prerelease option in the filter below and leave everything else unchecked ?Does it pull up any packages?

The image shows UiPath Studio's package manager with filters applied for including prerelease, UiPath Only, and Activities Only, highlighting the latest available version of the UiPath.System.Activities package. (Captioned by AI)
The image shows UiPath Studio's package manager with filters applied for including prerelease, UiPath Only, and Activities Only, highlighting the latest available version of the UiPath.System.Activities package. (Captioned by AI)1228×376 20 KB

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Hi @1972134464

Check your internet connection and ensure no proxy or firewall is blocking access.

Disable strict TLS by editing the UiPath.settings file and setting “NuGetStrictTLS”: false, then restart UiPath.

Clear NuGet cache by running nuget locals all -clear in Command Prompt.

Open UiPath Manage Packages, go to Settings, and manually add https://api.nuget.org/v3/index.json as a source.

Verify firewall and antivirus settings to ensure they are not blocking access to UiPath’s package feed.

If you found helpful mark as a solution.
Happy Automation

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@1972134464

Most of the times you see this if a firewall is blocking the connection

cheers

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  1. no proxy，and I turned off the firewall and it didn’t work
  2. I can’t find UiPath.settings file.
  3. ‘nuget’ is not an internal or external command, nor is it a runnable program or batch files.
    The command prompt is displaying an error indicating that "nuget" is not recognized as an internal or external command. (由 AI 生成标题)
    The command prompt is displaying an error indicating that "nuget" is not recognized as an internal or external command. (由 AI 生成标题)1217×637 12.1 KB

The image shows the "Manage Packages" settings window in UiPath Studio, displaying both default and user-defined package sources including Local, Official, Marketplace, and nuget.org. (由 AI 生成标题)
The image shows the "Manage Packages" settings window in UiPath Studio, displaying both default and user-defined package sources including Local, Official, Marketplace, and nuget.org. (由 AI 生成标题)1121×621 24.3 KB

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I use Community Cloud.

The image shows the "About" window of UiPath Studio, displaying version 2025.0.161 with details about the license, company policy, and operating system information in Chinese. (由 AI 生成标题)
The image shows the "About" window of UiPath Studio, displaying version 2025.0.161 with details about the license, company policy, and operating system information in Chinese. (由 AI 生成标题)398×456 9.98 KB

no packages
An error message indicating that metadata retrieval from the 'Official' package source failed is displayed in the UiPath Manage Packages interface, along with a filter option set to 'Include Prerelease.' (由 AI 生成标题)
An error message indicating that metadata retrieval from the 'Official' package source failed is displayed in the UiPath Manage Packages interface, along with a filter option set to 'Include Prerelease.' (由 AI 生成标题)1298×622 29.7 KB

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I turned off the firewall and it didn’t work

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@1972134464

Please check this

Cheers

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I don’t know what’s going on, it still shows a lot of errors and the download speed is slow, but it still works.

The image shows UiPath Studio with an error in the Output panel related to an SSL connection issue while trying to fetch a package from a remote source. (由 AI 生成标题)
The image shows UiPath Studio with an error in the Output panel related to an SSL connection issue while trying to fetch a package from a remote source. (由 AI 生成标题)1597×710 69.4 KB

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