How to solve Orchestrator down issue with status code 500 error - An error occurred while trying to encrypt the provided data. Refer to the inner exception for more information?
Error Description in event logs : System.AggregateException: One or more errors occurred. (certificate: '62XXXXXXXXXXXXXXXXXXXXXXXXX6B42' not found in certificate store)
Error in Browser :
Resolution Steps :
- Validate if the certificate is available in the certificate store of the App service.
- If it is app service environment, the root certificate needs to be loaded using the below key in the Application Settings
Value - Thumbprint of the certificate(ensure that it is not having any hidden character)
- If not present already add the same and restart the Azure App Service.