Identity Server Is Not Accessible In Azure App Service With Error During Data Encryption

How to solve Orchestrator down issue with status code 500 error - An error occurred while trying to encrypt the provided data. Refer to the inner exception for more information?

Error Description in event logs : System.AggregateException: One or more errors occurred. (certificate: '62XXXXXXXXXXXXXXXXXXXXXXXXX6B42' not found in certificate store)

Error in Browser :
Resolution Steps :

  1. Validate if the certificate is available in the certificate store of the App service.
  2. If it is app service environment, the root certificate needs to be loaded using the below key in the Application Settings

Key- WEBSITE_LOAD_ROOT_CERTIFICATES
Value - Thumbprint of the certificate(ensure that it is not having any hidden character)

  1. If not present already add the same and restart the Azure App Service.
Read more on the Certificates and The App Service Environment .