I don't have Default Tenant in Community Cloud

[marcos.bernabe]

Hello, after registering a Community Plan I don’t have a defaut tentant and I can’t create it. How can do it? thank you.

[1996 (Neelima G)]

Hi @marcos.bernabe,

Welcome to Uipath!

Refer this below post it might help you to create tenent in cloud platform:

How to create a cloud account (a new tenant) in new uipath cloud orchestrator

Well, actually, 1 cloud account does not equal tenant in Orchestrator. In fact, each cloud account can have access to multiple Orchestrator instances The process described above is to create multiple Cloud accounts. However, keep in mind that, license-wise, one Community User should not have more than 1 Cloud account with 1 Orchestrator instance included. If you are an Enterprise, you still need just one Cloud account, but will then be able to ‘spawn’ multiple tenants under your…

About the Tenant Context

Thanks,
Neelima.

[marcos.bernabe]

My Tenant list is empty and I can’t add some one.

[nstine (Nick)]

I seem to be having a similar, but slightly different issue. I currently have a tenant, but whenever I try to edit it it seems to think the tenant doesn’t exist. It also seems to think all of the licenses are in use, and since I can’t edit the tenant to change the license configuration I am unable to free them up. It wont even let me delete the tenant. I just get an error message stating that the tenant ID does not exist.

Seems like there must be a larger issue going on currently with new tenants.

[loginerror (Maciej Kuźmicz)]

Hi @nstine @marcos.bernabe

Could you send me a PM here on the Forum @loginerror with this information:

• email address of your tenants
• Support ID from Admin > Organization Settings

We will look into that.

[loginerror (Maciej Kuźmicz)]

Thanks for the details, we are investigating the issue.

[loginerror (Maciej Kuźmicz)]

Could you try now and report back?

[nstine (Nick)]

I’m assuming you’re referring to @marcos.bernabe, but just in case you’re asking me as well my issue is still present.

[marcos.bernabe]

Hi, my issue is still present too.

[loginerror (Maciej Kuźmicz)]

Could you try again and report back?

[nstine (Nick)]

Still having the same issue. For reference i’ve attached screenshots of the issues I’m having.
When I click on Configure Licenses in the tenant it is blank:

Attempting to delete the tenant:

Attempting to edit the tenant’s services:

Attempting to open License Allocation:

Honestly if all else fails and the tenant has to be completely deleted I don’t mind. It was a newly created tenant and it had the issue immediately so I was never able to configure it all.

[marcos.bernabe]

My issue is stil present. I don’t have any tenant and I can’t create one.

[loginerror (Maciej Kuźmicz)]

Hi @marcos.bernabe

Could you try now? I think it is finally resolved

@nstine

Your issue should also be fixed. You should be able to enable the tenant and the licenses should be assigned to it automatically.

[nstine (Nick)]

@loginerror I can confirm that the issue has been resolved. It let me disable the tenant and re-enable it and now the licenses are assigning properly. Thank you for the assistance.

[loginerror (Maciej Kuźmicz)]

Thanks for confirming!