I couldnt start the StudioX in my pc. On the sign in to get started, it says "could not find unattended robot for user key ****

Help StudioX
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1

I couldnt start the StudioX in my pc. On the sign in to get started, it says "could not find unattended robot for user key **** What can I do to log in and access my projects?

2

Hi @shaina1,

This issue seems similar to the thread mentioned below,

Hope this helps!

3

Hi @shaina1,

Refer below cause if this error:

The image provides a troubleshooting guide for error code 1232 related to a connection status issue with unattended robots and license retrieval. (Captioned by AI)
The image provides a troubleshooting guide for error code 1232 related to a connection status issue with unattended robots and license retrieval. (Captioned by AI)1320×1299 144 KB

To correct this, go to orchestrator-> tenant-> manage access-> your user id-> check what license is assigned there, if not, assign license to you.

If you are not able to resolve it still, please share screenshot of this page to help us understand the issue better. And also check the licenses page and your username, you would be able to see if license is active.

Regards
Sonali

4

Hi there,

I am trying to do the exercises as part of the UiPath academy courses to learn to use Studio, and I am experiencing this issue after I have installed the application and tried to launch it.

I tried both the UiPathStudioCommunity and UiPathStudioCloud installation packages.

I tried to follow the steps to correct, but when I get to the Orchestrator\Tenant\Manage Access or the Orchestrator\Tenant\License areas, I am unable to do anything else or view any licenses for attended/unattended/test robots.

I am uploading a shot of the attended license page

License2
License21417×502 60 KB

5

Hi @faisal.alireza

Please go to automation cloud, then Admin->licenses-> users(check for your username what license is assigned)

6

Hi @sonaliaggarwal47

here is the snapshot of the license page. I do not see my username so maybe i am looking in the wrong area?

AutomationCloud_Admin_License_Users
AutomationCloud_Admin_License_Users1362×547 118 KB

7

@faisal.alireza

On this screen only, bottom, there will be a section for group/users. You need to expand that

8

Thank you for your help! I am looking for any area to expand but i do not see anything. My previous picture captures the full ‘screen’ of the window.

is there somewhere else i am supposed to look?

9

Hi @faisal.alireza ,

The below section is what @sonaliaggarwal47 is referring to,

The image shows a dashboard indicating software license allocations for different user roles, with details on access permissions and subscription expiry date set for February 27, 2026. (Captioned by AI)
The image shows a dashboard indicating software license allocations for different user roles, with details on access permissions and subscription expiry date set for February 27, 2026. (Captioned by AI)1493×611 39.8 KB

Expand it like the below one,
check for your username what license is assigned

image
image1458×256 10.5 KB

If it is blank, click on allocate license, type in your name, you’ll find the username popping up, and check on all licenses and save

10

Thank you for this clarification. I expanded the overall browser window and took a screenshot to the ends of it and slightly beyond, and I do not see this section that you are highlighting to expand.

The image shows the UIPath administration portal with a focus on the license section for Saudi Aramco, indicating a community subscription expiring on April 25, 2026, and detailing attended user and automation developer access rights. (Captioned by AI)
The image shows the UIPath administration portal with a focus on the license section for Saudi Aramco, indicating a community subscription expiring on April 25, 2026, and detailing attended user and automation developer access rights. (Captioned by AI)1683×957 154 KB

11

I looked at the settings/advanced area and it seems managing licenses is not enabled.

Do i need to enable License management? If i do it says that it could disconnect other bots not on the ‘modern’ orchestrator structure. However, since this is a learning environment, i am assuming it is an instance for myself only, so this should not be an issue. Is this a potential next step?

The image shows the UiPath Administration settings page for Saudi Aramco, featuring options to enable user license management and to delete the entire organization. (Captioned by AI)
The image shows the UiPath Administration settings page for Saudi Aramco, featuring options to enable user license management and to delete the entire organization. (Captioned by AI)1690×776 105 KB

1 Like
12

Yes, please try enabling License management

1 Like
13

Ok so i enabled the license management and was able to allocate an attended robot to my user account.

when i try to launch the Studio application now, i get a new error which is the ‘user license is disabled’.

The image shows a UiPath connection error message indicating that the user's license is disabled, with options to learn more, go back, or try again. (Captioned by AI)
The image shows a UiPath connection error message indicating that the user's license is disabled, with options to learn more, go back, or try again. (Captioned by AI)1007×692 35.3 KB

14

Hi @faisal.alireza

I understand that you want to open studioX.

For that you need to assign yourself Automation developer license.

on licenses page that you shared earlier, there is a description that defines what services/products you will get access to by assigning this license.

So, for studioX capability, its automation developer - named user

15

I added the automation developer license, so now i have both the attended and the automation develop licenses assigned.

I get the same error when launching.

here is the latest picture of the admin\license page with my user expanded

The image shows a software license management dashboard for Saudi Aramco, detailing user licenses and allocations, with a promotional note about free Integration Service API call usage. (Captioned by AI)
The image shows a software license management dashboard for Saudi Aramco, detailing user licenses and allocations, with a promotional note about free Integration Service API call usage. (Captioned by AI)1892×908 159 KB

16

I looked around further for any discussions on this new input and someone mentioned looking into the Orchestrator area.

I went in and saw that i am listed as an orchestrator admin, and i found this page under the Orchestrator->Tenant->Machines, where it lists my version of studio is non-compliant.

Anyone have any insights on how to fix this?

The image shows a user interface of a software management system with a list of machines, a highlighted warning message about version discrepancy, and a note on process and queue retention policies. (Captioned by AI)
The image shows a user interface of a software management system with a list of machines, a highlighted warning message about version discrepancy, and a note on process and queue retention policies. (Captioned by AI)1908×374 89.6 KB

17

@faisal.alireza

Please install latest version of studio

18

@sonaliaggarwal47 Thank you for the suggestion!

I checked the installer package on the UI Path website (version 25.0.161), and it is the same one that i installed on my machine on May 7th.

Can you verify what is the latest version of Studio in case i have the wrong one, or can you provide a link to a different, more recent version on the UI Path website?