I can not connect to the orchestrator while following the RPA Developer Course

Hi guys,

I know this is a quite common problem which people are facing. But I’ve tried a lot to solve this isse without any success.

I’ve just started the RPA Dev Course. In the first section you are supposed to connect to the Orchestrator with your Robot. I did follow the instructions from the doc and also some information from the forum here. I tried to set it up entirely on my local machine.

What I did was instructed in the course (with 2 seperated accounts). Although there is no information about the new way of connection to the Orchestrator (Click):
As Admin:

  1. Invite a user as “Automation Developer”
  2. Give him the role as a robot in the Orchestrator

The url of my Orchestrator is: “…cloud.UiPath.com/mydevcomp/DefaultTenant/orchestrator_/robots/…”

As User:
Login with the Service-URL to connect to the Orchestrator “…cloud.UiPath.com/mydevcomp/DefaultTenant/orchestrator_/”

The error message:
RemoteException wrapping UiPath.Service.Orchestrator.Clients.OrchestratorHttpException: Für den aktuellen Benutzer ist kein Roboter konfiguriert.
at UiPath.Service.Orchestrator.OrchestratorClientExtensions.EnsureOrchestratorStatusCodeAsync(HttpResponseMessage response)
at UiPath.Service.Orchestrator.Clients.OrchestratorEnrollment.GetEnrollmentDataAsync(HttpClient client, String connectionString, CancellationToken ct)
at UiPath.Service.UserHost.InteractiveConnectFlow.<>c__DisplayClass21_0.<b__0>d.MoveNext()
— End of stack trace from previous location —
at UiPath.Service.HttpExceptions.Improve[T](Func1 code) at UiPath.CoreIpc.Server.<>c__DisplayClass7_3.<<-ctor>g__InvokeMethod|6>d.MoveNext() --- End of stack trace from previous location --- at UiPath.CoreIpc.Server.<>c__DisplayClass7_1.<<-ctor>g__HandleRequest|3>d.MoveNext() --- End of stack trace from previous location --- at UiPath.CoreIpc.Server.<>c__DisplayClass7_2.<<-ctor>b__5>d.MoveNext() --- End of stack trace from previous location --- at UiPath.CoreIpc.Helpers.Timeout[TResult](TimeSpan timeout, List1 cancellationTokens, Func2 func, String message, Func2 exceptionHandler)

Thanks for the help!

Hi @Soeren,

Welcome to UiPath Community :slight_smile:

Here are some things you can try to troubleshoot the issue

  1. Make sure that you have created a robot in the Orchestrator and that it is assigned to the correct environment. You can check this by going to the Robots page in the Orchestrator and verifying that the robot is listed and has the correct environment.

  2. Verify that the robot credentials you entered when configuring the robot match the credentials you are using to log in to the Orchestrator.

  3. Check that the robot service is running on your machine. You can do this by looking for the UiRobotSvc.exe process in the Task Manager.

  4. If you are using a machine key to authenticate the connection, make sure that the machine key is correctly configured in the Orchestrator and on your machine.

  5. Double-check that the URL you are using to connect to the Orchestrator is correct and that there are no typos or errors in the URL.

  6. If you are still having issues, try logging out of the Orchestrator and logging back in again to see if that resolves the issue.

If none of these steps work, you may want to reach out to UiPath support for further assistance.

Thanks,

Thanks for your reply.

When I try to connect to the UiPath Assistant I get following error:
“Tenant: defaulttenant. Status: Connected to Orchestrator. Unable to retrieve a license (please contact your IT department) The machine key is linked to another machine”

To 1:
There is only one Robot shown. But I do not think it is the right one - is it?

To 3:
I could not find the UiRobotSvc.exe within the Task Manager

To 5:
Is it correct what I entered as Service URL?

Best regards