The VM resolution keeps changing on the on-premises VM, which never happened on the Azure VM.
I’ve already updated the resolution in the UiPath robot through Orchestrator.
I also changed the resolution in the UiPath settings file and set login to console as ‘false’. However, I’m still experiencing this issue, and it seems random—sometimes it works perfectly, but other times it picks the wrong resolution and the process fails.
Can anyone help me with this problem?
As you have tried basic troubleshooting steps, please raise this with the support team.
Try to disconnect RDP, not log off & keep LoginToConsole = false; ensure no one opens the VM at another resolution before the robot runs.
Happy Automation
when it changes check the activity if the vm is opened and left disconnected instead of signout or if the vm is kept open
cheers
VM is generally open without signing out.
thats not the ideal way..you might need to signout so that the resolution and other settings are taken
cheers
How can I signout from VM?
click on start(or windows icon) → select the person/account icon → click signout
cheers
can we use PowerShell script to log off?
When only robot runs it would signout automatically
this is required only when manually someone signs into VM
cheers
Yes, in my situation, only the robot operates on that VM. No one logs in except once a month for patch updates.
is the issue happening in sync with patch updates only?
if the session is left open that is whn this issue might be occuring
cheers